Problem and incident management

Optimized support efficiency.

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mobile-friendly browser-based end user self-service with full-service IT Helpdesk

Minimize the impact of IT disruptions on your organization

SoftLanding's TURNOVER® Helpdesk solution integrates seamlessly with TURNOVER® Lifecycle Manager, combining mobile-friendly browser-based end user self-service with full-service IT Helpdesk for a corporate-wide solution that is underpinned by a single IBM i database. Incidents are prioritized and assigned accordingly, with workflow and escalation assisting and automating the support process to ensure that issues are resolved in a timely manner.