IBM i continues to be the strategic platform of choice for organizations that seek unprecedented levels of enterprise application reliability, security, and flexibility. The strength of the platform, however, is only half of the equation.
Successfully managing the development and release of enterprise software is a mission-critical task that can be both daunting and problematic, especially if you don't have the right tools for the job.
Gaining greater competitive edge continues to be a driving force at the heart of most businesses today. Organizations across the globe turn to IT to provide tangible operational improvements, whether it be to reach new levels of agility that reduce go-to-market times, or to formalize and streamline business processes so that necessary cost savings can be realized.
The adoption of a comprehensive ALM solution can offer new levels of agility, efficiency, control, and reliability, throughout the entire software change process. Additionally, IT accountability is provided, allowing companies to meet the ongoing demands of regulatory audit compliance.
SoftLanding’s Application Lifecycle Management solution, TURNOVER® Lifecycle Manager, leverages the latest technologies to bring you unique features that save your organization time, reduce risk, and improve software quality and reliability.
If your company is like most today, your IT department must accomplish more with fewer people. Despite everyone's best intentions, end users may not get answers to their technical questions as quickly as they need them, and IT professionals may feel that they are spending an inordinate amount of time dealing with minutiae instead of pushing forward with pro-active initiatives that satisfy the wider needs of the business.
SoftLanding’s Problem and Incident Management solution, TURNOVER® Helpdesk, combines browser-based end user self-service with TURNOVER’s full-service IT Helpdesk for a corporate-wide solution that is underpinned by a single IBM i database. TURNOVER Helpdesk optimizes technical support efficiency so you can improve service response times, focus more easily on priority issues, and leverage the information users provide to improve your software applications.
End users get a fast, easy way to find answers to their own technical questions, enter requests, and track the progress of their issues without tying up technical support personnel. In the event of a new incident being raised, all details are preserved throughout the entire development cycle. With each problem and incident that is raised, TURNOVER creates a seamless flow of information — from the affected department, to project managers, to development, to testers — so issues can be prioritized and resolved in a timely manner while leaving a comprehensive and complete audit trail.
In the demanding world of business, nothing is constant other than change. It is therefore essential to have solutions that allow you to manage the process of change, suppressing chaos and mitigating risk without compromising quality.
SoftLanding’s Application Lifecycle Management solution, TURNOVER® Lifecycle Manager, features a Project Management system that provides unprecedented control over the success of your projects. TURNOVER allows you to organize multiple projects concurrently and offers workflow, escalation, messaging, and reporting capabilities that help your managers complete projects on time and in budget.
TURNOVER sets the standard for process-oriented software change management with a helpdesk that feeds unresolved issues — and all related information — into its project system. With essential information to hand, project managers can quickly prioritize issues, define the scope of each project, break it into manageable tasks, link specifications to a task, and assign it to a resource.
Most IT departments are challenged by the ever-increasing pace of innovation brought about by customer demands for continuous improvement. Agile development methodologies are widely adopted, allowing developers to make rapid changes, however bottlenecks will often occur elsewhere in the delivery pipeline.
Without a suitable deployment solution in place, the insurgence of frequent software changes can overload operations teams that are faced with the task of deploying application updates. Balancing application availability with the increased possibility of outages, however, will often result in deployment delays to critical application changes.
TURNOVER Lifecycle Manager removes the pain inherent in software deployments, allowing you to move your application changes into production regularly and reliably. Application changes can be distributed across your entire network to IBM i, Linux, UNIX and Windows servers. The promotion of software changes can be reviewed and managed interchangeably through TURNOVER's 5250, Eclipse, and web user interfaces.
Whether deploying routine fixes or a completely new application, the process is the same, and thorough tracking is provided throughout. The 'how' and 'when' are totally up to you. You can hold distributions and deploy them on a scheduled release pattern, or alternatively, on a continuous basis, as and when change are made.
TURNOVER’s object archiving and automatic recovery capabilities ensure that promotions are completely risk-free. You can synchronize a deployment across your networked systems so that a promotion failure on one system triggers a roll back on all of them. Object archives keep a backup of your source code and objects so that if your installation fails for any reason, TURNOVER can automatically restore your application to its previous state. In addition, TURNOVER monitors unattended and out of hours deployments, so if anything goes wrong, you can be confident that your application will be recovered automatically.
TURNOVER uses the same process to move application changes into your test and QA environments as it does when deploying them to production servers. This repeatable process ensures that your methodology is fully tested and decreases the risk of unexpected issues at deployment time.
If your organization’s IT environment is subject to regulatory compliance, audits will be a fact of life, and you must be prepared for them. Failure to demonstrate how software changes make it to production is not an option, especially when your corporate reputation is at stake.
SoftLanding has a proven record of helping companies satisfy regulatory compliance, including the Sarbanes-Oxley Act (SOX), Payment Card Industry (PCI) Data Security Standard, and Health Insurance Portability and Accountability Act (HIPAA), to name just a few.
TURNOVER Lifecycle Manager reinforces your organization’s software change processes across all computing platforms throughout the entire application development lifecycle. Using a single audit database, TURNOVER consolidates all application software change information, regardless of platform, into one place.
This allows you to produce an audit trail of all software changes so that auditors can see that the formal processes you have in place are being followed. Auditors can easily follow a sample set of changes through the entire application lifecycle (issue tracking, project management, development, testing, and deployment), confirming that changes were implemented in a structured manner while complying with mandatory requirements.
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