Fast access to accurate information is essential in today's business environment, but the vast range of documents and data found in most organizations can be hard to manage.
To improve customer service, organizations require a wide range of customer documents to be made available online, both to internal staff, and externally to support customer self-service. Web, mobile and email communications are now the norm for your customers, partners and co-workers. That creates a challenge for many enterprises, who find adapting core business applications to work with new digital channels highly complex and time consuming.
Embrace digital communications
SoftLanding's Columbus enterprise content management solution unlocks access to a wide variety of business content to improve service, raise productivity, enhance collaboration, and streamline business processes. The solution provides a powerful digital content hub that offers a simple, cost-effective approach to multi-channel communications and involves no changes to your IT systems or IBM i applications.
Existing output, including spool and data files, can be transformed into new, enhanced digital formats to support initiatives such as customer communications management, eInvoicing, and customer self-service, without impacting on existing operations. Additionally, financial savings can be realized by converting from paper to electronic storage and presentment, quickly and painlessly.
A built-in web portal provides self-service access that allows a wide range of business content to be easily shared and web enabled. Additionally, with your customer data stored in an enterprise content management system, you can make GDPR compliance easier by setting automatic retention and deletion rules, monitoring data access by internal company users, customers and business partners, and incorporating additional security processes such as encryption. All information is stored centrally and archived securely in line with your corporate retention policies.
