TURNOVER® Helpdesk

Problem and incident management.

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Features

Effective problem and incident management with a full-service IT helpdesk and browser-based end user self-service.

Full-service IT helpdesk

Increase helpdesk productivity and efficiency with expedient root-cause problem determination.

Browser-based end user self-service

Simplify helpdesk processes with corporate-wide issue logging and tracking for your end users.

Unified knowledge base

Improve end user self-sufficiency with easy access to issues that are already reported and answered.

Customizable interface

Align browser-based styling with your corporate standards for a consistent website, intranet, and extranet presence.

Workflow support

Enhance communication with automatic email notifications at key stages of your incident workflow.

Email messaging

Ensure your deadlines are consistently met using escalation rules that prioritize incidents.

Service level escalations

Ensure your deadlines are consistently met using escalation rules that prioritize incidents.

Time tracking

Pinpoint problem areas, identify training requirements, and document billable time.

Audit compliance

Preserve the details of every incident for historical analysis and to aid painless audits.