Delivering technical support excellence throughout your organization may seem complex or unattainable, but it doesn't have to be.
SoftLanding's problem and incident management solution can put you back in control by optimizing technical support efficiency so you can improve service response times and focus more easily on priority issues.
Minimize the impact of IT disruptions on your organization
SoftLanding's TURNOVER® Helpdesk solution integrates seamlessly with TURNOVER® Lifecycle Manager, combining mobile-friendly browser-based end user self-service with full-service IT helpdesk for a corporate-wide solution that is underpinned by a single IBM i database. Incidents are prioritized and assigned accordingly, with workflow and escalation assisting and automating the support process to ensure that issues are resolved in a timely manner.
Problem and incident management from SoftLanding
Enhanced management
Capture, track, and manage incidents across your enterprise
Better classification
Clearly classify and prioritize issues as they come in
Faster diagnosis
Accelerate problem resolution to minimize business disruption
End user self-sufficiency
Share information and knowledge to reduce reliance on your IT helpdesk
Efficient handling
Use automation and escalation to help resolve recurring issues
Change management
Seamlessly manage changes across the entire application lifecycle
Additional resources
Explore products related to problem and incident management.
TURNOVER® Helpdesk
Ensure effective end-to-end tracking, management and reporting of incidents throughout your organization
TURNOVER® Lifecycle Manager
Seamlessly manage your enterprise software changes across the entire application lifecycle