Technical support

Need help with a SoftLanding product?

SoftLanding is serious about providing excellent support. When you call us, you'll talk with a friendly, knowledgeable technical support professional who will focus on your question, not the clock. We give you the answers you need, when you need them.

This level of support applies before the sale as well as after. So while you're evaluating the SoftLanding range of products, don't forget to test our top-notch technical support crew.

Your annual maintenance fee entitles you to all of the following services

Unlimited phone and email support

USA
8am to 5pm eastern, week days, excluding public holidays
Email: techsupport@softlanding.com

UK
9am to 5:30pm, week days, excluding public holidays
Email: softlandingsupport@macro4.com

SoftLanding customer portal

Access the latest resources and information
Our customer portal provides details on the newest product releases, documentation, technical bulletins, compatibility information, and the ability to raise and track technical support tickets with our helpdesk.

Web: SoftLanding customer portal

linear headset icon with cog in the centre

Request software downloads

New product versions and PTFs for existing releases can be requested through our customer portal.

Additionally, release notes and associated product documentation are also available for download.

Online product authorization codes

As an approved registered user of the SoftLanding customer portal, you can obtain up to two emergency product license files / authorization codes a year.

(per software license and logical partition configuration)

Stay in touch with our support team

laptop on a desk with support icons next to it

Customer portal

Visit our portal to create support tickets, access documentation, explore our knowledge base and more.

Visit our customer portal

New user?

Any questions?

Please contact us, we would love to help.

Get in touch