The effective management of software problems and incidents can have a direct impact on how well applications are maintained over their life span. A solution that works in tandem with your corporate change management processes will provide many benefits, such as ease of control, seamless workflow, and audit compliance.
EXPRESSDESK® for iSeries v100 ensures effective end-to-end incident tracking and reporting. The system optimizes technical support efficiency by combining a full-service IT helpdesk with browser-based end user self-service.
End users get a fast and easy way to find answers to their own technical questions, enter requests, and track the progress of their issues. Meanwhile, your IT staff can invest their time in more challenging and higher priority issues.