AUTOMON® for iMessage

Automated Messaging

  • OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
  • KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES
    KEY FEATURES
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES

OVERVIEW

If your organization is aiming to run unattended operations, you'll need a mechanism that alerts support staff to problem situations that could lead to system downtime and loss of productivity.

AUTOMON® for iMessage v100 is an automated messaging solution that monitors message queues, applications, and jobs; alerting support personnel when problems occur, and then processing associated responses via SMS (Short Message Service), email and Twitter.

KEY FEATURES

  • Respond Remotely
    Extend the reach of your messaging capabilities using powerful 2-way messaging via SMS, email, and Twitter.
  • Catch Critical Messages
    Automatically monitor message queues to ensure that important messages don't get overlooked.
  • Improve Operator Response Times
    Alert technical staff to critical situations immediately and mitigate interruptions to your business.
  • Improve System Availability
    Exchange messages with installed utility and application software to keep your applications running smoothly.
  • Alleviate Manual Interactions
    Create rules that respond to messages automatically based on pre-defined criteria that you specify.
  • Cover Shift Patterns and Rotas
    Define shift patterns and on-call rotas to ensure that the correct staff are always contacted.
  • Escalate Unanswered Messages
    Automatically route unanswered messages to alternative pagers, phones, email, and Twitter accounts.
  • Satisfy Audit Compliance
    Capture details of every sent and received message to aid historical review and achieve audit compliance.
  • Improve System Management
    Integrate seamlessly with SoftLanding's AUTOMON® and SUPERMON® solutions to improve system management.

RESOURCES

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