January 2006 Volume 10, Number 1

SoftLanding’s Support Site —
Everything and the Kitchen Sink

By Deb Holmes, Director of Technical Services

For a while now, I have been encouraging customers to visit and register on SoftLanding’s support site. There is so much information out there that I think it warrants another reminder.

What’s Hot

On the support site, you will find the latest news about SoftLanding products. An impending product announcement, an upcoming Webinar, or anything else that we consider newsworthy and important to our customer base is posted on the “What’s Hot” page.

Download Software

In our download center, you can obtain any of our products at your convenience. We have posted our product CDs in a zipped ISO format for you to download and burn to a CD. Because it is a complete image of our product CD, you just burn it, pop the CD in your optical drive, and follow the usual LODRUN procedure to install the product.

Did You Know?

We post little tidbits of information on the left-hand side of each page, including shortcuts for using our product and other helpful facts that people sometimes do not recall. Each time you press F5 or go to another page, you get another tidbit. If you don’t see something that you think should be up there, email us. You will get an official SoftLanding T-shirt if we post your suggestion!

Current Product Releases

Check to see if you have the latest release of your software installed. If not, you can always go to the download page to get current quickly.

Product-Specific Pages and Authorization Codes

Each of our main products has its very own page. There is so much to talk about! Everything from release notes, installation guides, user guides, supplements, compatibility charts, and training videos — you can simply help yourself to a plethora of information.

Once you have entered a product-specific area, you can obtain emergency/disaster recovery authorization codes for that product. (Keep in mind that you can only generate two codes per system from here, so use this only for an emergency.)

Self-Service

We believe in empowering our customers to resolve their own issues whenever possible. A list of Frequently Asked Questions on the Wisedesk page is categorized by product and area. You can also perform searches over the data for a particular keyword. After reviewing a particular entry, you can rate its usefulness to you. Answers that have helped people most will “bubble” to the top of the list.

My Requests

When you have entered a question for SoftLanding, wouldn’t you like to track that task and go back and refer to it later if necessary? Well, you can. We use our own product, ExpressDesk, to receive your questions on the support site. You can see the task’s status, review the technical support team’s comments, and attach documents to the task that might help us assist you with an issue.

As for the Kitchen Sink...

Some might say our support site has everything but the kitchen sink. But guess what? It has that too.

Yep! There really is a kitchen sink on the support site, and it is your job to find it. If you do, click on it. The first five people to find and click the kitchen sink will receive a SoftLanding polo shirt. (One shirt per company, please.) So check out our support site. Find the kitchen sink — and don’t forget to use the Contact Tech Support link to send me feedback.