By Deb Holmes, Director of Technical Services

We are pleased to announce that we have put together an official Service Level Agreement. What does this mean for you, our customers? You already know that if you call or email tech support, we will get back to you rather quickly and help resolve your issues. Now we have put a few things in writing to answer any questions you have about how to receive technical support, or what falls under technical support versus additional services.

Please go to the support site to review the Service Level Agreement. If you feel something needs to be clarified, click on the link to send me an email. In return for your constructive comments, I will happily send you an official SoftLanding T-shirt! We look forward to continuing to bring you the high level of service to which you are accustomed. Our customers are our number one priority.

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