SoftLanding Systems Tech Support

SoftLanding is so serious about providing excellent support that our tech support group comprises over 25% of our entire staff. When you call us, you'll talk with a friendly, knowledgeable tech support professional who will focus on your question, not the clock. We give you the answers you need, when you need them.

This level of support applies before the sale as well as after. So while you're evaluating SoftLanding's products, don't forget to test our top-notch technical support crew!

Your annual maintenance fee entitles you to all of the following services from SoftLanding:

Unlimited Phone, E-mail, and Fax Support

You get unlimited, toll-free technical support seven days a week from 8 a.m. to 8 p.m. eastern time. You can also e-mail questions to techsupport@softlanding.com. If you are planning a major installation or a hotsite test, you can make special arrangements for after-hours support.

What our customers say...

"The service that SoftLanding provides to us is, by far, the best of any vendor that we do business with!"

John Livingston
Senior Analyst,
Nucor Steel

"Scholastic US has used TurnOver for seven years, and, among the two dozen or so vendors we are affiliated with, I rank SoftLanding as the best in terms of customer service and support."

Frank Greenwaldt
Director, Technical Services
Scholastic, Inc.

"I'd like to express my appreciation to you and your technical staff. All of you are very knowledgeable, and the added benefit is everyone's willingness to help with a professional attitude. What a joy it has been to work with SoftLanding!"

Russ Johns
Senior Software Consultant
AAA Life Insurance Company

"Thank you for supporting your product so aggressively. The powerful project management and library list control of TurnOver integrates with the CODE/400 editor wonderfully. I'm glad my company has made the commitment to TurnOver given SoftLanding's excellent support performance."

Darren Strong
Programmer
Group Dekko Services, LLC.

"On my commuter bus I started to chat with a programmer at Goldman Sachs. On the topic of TurnOver, we shared our mutual admiration for the product. He said, ´I'm sure you've worked with Joan Miller.´ I answered, ´Extension 517!´ Joan, like a doctor, answers my question, then continues on her own check list related to the topic, to which he confirmed his own similar experiences."

Alan Larkin
AS/400 Programming Manager
Barnes & Noble College Bookstores

Internet Support Site

You'll find a wealth of technical resources at our Support Center, from details on the newest releases to technical bulletins to compatibility information. You can even send a request directly to our Helpdesk or track the status of any of your requests to us through this web site.

Online Documentation

All SoftLanding documentation is available on CD, including a number of supplementary documents explaining how to use TurnOver to address specialized circumstances. You'll also find most SoftLanding documentation available for downloading at our Online Support Center.

Quarterly Release Notes and Cumulative PTFs

We produce cumulative release CDs for our own products regularly, incorporating all fixes and features added since the last full release. You can get copies of recent release notes or order a new CD through our online Support Center, or by calling 800-545-9485.

Free Deployment Software

Each TurnOver development license includes a free Deploy/400 client license to streamline the application of PTFs and new releases. You can download PTFs and emergency fixes, and order upgrades, from our Online Support Center.

Bulletins and Product Alerts

We send bulletins to all affected users on any important problem. These bulletins provide you with instructions for obtaining a fix, work-around, or specific IBM PTF information.

Online Product Authorization Codes

As an approved registered user of our Online Support Center, you can obtain up to two emergency product authorization codes. Whether testing your hotsite, facing an actual disaster, or upgrading to a new model, you can log on at any time for these emergency codes. For permanent codes, please contact SoftLanding Sales at 1-800-545-9485, x-1 during normal business hours (8 a.m. to 8 p.m. eastern time).

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