UNICOM Global is serious about providing excellent support; to demonstrate this, the SoftLanding tech support group comprises over 25% of the SoftLanding team. When you call us, you'll talk with a friendly, knowledgeable tech support professional who will focus on your question, not the clock. We give you the answers you need, when you need them.
This level of support applies before the sale as well as after. So while you're evaluating the SoftLanding range of products, don't forget to test our top-notch technical support crew! Your annual maintenance fee entitles you to all of the following services from UNICOM:
Unlimited Phone, E-mail, and Fax Support
You get unlimited technical support seven days a week from 8 a.m. to 8 p.m. eastern time. You can also e-mail questions to
techsupport@softlanding.com. If you are planning a major installation or a hotsite test, you can make special arrangements for after-hours support.
Internet Support Site
You'll find a wealth of technical resources at our
Support Center, from details on the newest releases to technical bulletins to compatibility information. You can even send a request directly to our Helpdesk or track the status of any of your requests to us through this web site.
Online Documentation
Documentation is available via the public website or via our online Support Center.
Quarterly Release Notes and Cumulative PTFs
We produce cumulative release CDs for our own products regularly, incorporating all fixes and features added since the last full release. You can get copies of recent release notes or order a new CD through our Online Support Center, or by calling +1 603 924 8818.
Free Deployment Software
Each TURNOVER® for iSeries v100 development license includes a free Deploy/400 client license to streamline the application of PTFs and new releases. You can download PTFs and emergency fixes, and order upgrades, from our Online Support Center.
Bulletins and Product Alerts
We send bulletins to all affected users on any important problem. These bulletins provide you with instructions for obtaining a fix, work-around, or specific IBM PTF information.
Online Product Authorization Codes
As an approved registered user of our online Support Center, you can obtain up to two emergency product authorization codes. Whether testing your hotsite, facing an actual disaster, or upgrading to a new model, you can log on at any time for these emergency codes. For annual codes, please contact us on +1 603 924 8818 x1 during normal business hours from 8 a.m. to 8 p.m. eastern time.